Terms of Service

1. Accounts and eligibility

You must be at least 18 years old and authorized to bind your organization. You are responsible for safeguarding credentials and for all activity in your workspace. Notify us promptly of any unauthorized access.

2. Subscription and billing

• Paid plans are billed monthly or annually in advance, in the currency stated at checkout.
• Fees are non-refundable except where required by law. Annual plans are not pro-rated on downgrade mid-term.
• We may adjust pricing for future renewal terms with at least 30 days’ notice.
• Overages or add-ons (seats, connectors, AI usage) are billed in the following cycle.

3. Acceptable use

You agree not to:

• Reverse engineer, resell, or sublicense the Service.
• Upload unlawful, infringing, or malicious content.
• Use the Service to build a competing product, or to train models on our outputs.
• Interfere with the integrity, security, or performance of the Service.

4. Customer data

You retain all rights in the data you connect or upload (“Customer Data”). You grant OakcapitaX a limited license to process Customer Data solely to provide and improve the Service for you, in accordance with our Privacy Policy. You are responsible for the lawfulness of Customer Data and for obtaining required consents.

5. AI features

The Service uses AI models to generate insights, summaries, and recommendations. Outputs may be incorrect or incomplete and should not be relied upon as financial, legal, or investment advice. You are responsible for reviewing AI outputs before acting on them.

6. Third-party connectors

The Service integrates with third-party platforms (e.g., HubSpot, Salesforce, Stripe, QuickBooks, GA4, PostHog). Your use of those platforms is governed by their own terms. We are not responsible for changes, downtime, or data loss caused by third-party services.

7. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own, and will use it only to perform under these Terms.

8. Service levels and support

We target 99.9% monthly uptime for the production Service, excluding scheduled maintenance and events beyond our reasonable control. Enterprise plans may include a separate SLA with service credits.

9. Suspension and termination

We may suspend or terminate access for material breach, non-payment, or risk to the Service. Either party may terminate for convenience at the end of the then-current billing term. Upon termination, your right to use the Service ends and Customer Data is deleted per our Privacy Policy.

10. Warranties and disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, OakcapitaX disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Each party’s aggregate liability under these Terms will not exceed the fees paid by Customer in the 12 months preceding the event giving rise to the claim.

12. Indemnification

Each party will defend and indemnify the other against third-party claims arising from its breach of these Terms or, in the case of Customer, from Customer Data or misuse of the Service.

13. Changes to the Service or Terms

We may update the Service and these Terms from time to time. Material changes will be posted on this page; continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which OakcapitaX is incorporated, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of that jurisdiction, unless a separate order form specifies otherwise.

15. Contact

Questions? Email legal@oakcapitax.com.